Prism synthesizes feedback from support tickets, NPS surveys, sales calls, and reviews into a single prioritized insight feed. No more reading 300 tickets to find one that changes the roadmap.
Onboarding drop-off at step 3 — users not finding the export feature. Mentioned 23 times in the last 48 hours.
Mobile dashboard missing PDF export. Enterprise clients escalating. Risk of churn if not addressed this quarter.
API rate limits causing frustration in power users. Requests for webhooks increasing 3x month-over-month.
The average product team manages feedback across that many disconnected tools. None of them talk to each other.
That's what product managers spend manually reading and triaging feedback instead of acting on it.
Of critical feedback gets buried in noise and never reaches the roadmap. Important signals die in inboxes.
Intercom, Zendesk, Salesforce, HubSpot, NPS tools, review sites, call transcripts — Prism plugs in and starts reading.
Every item gets tagged, scored, and connected to your product areas. Urgency and sentiment weighted automatically.
Top insights surfaced daily, ranked by volume, urgency, and business impact. With source evidence — not just summaries.
AI identifies recurring themes across thousands of feedback items — without you writing a single tag or rule. It gets smarter as you use it.
Every insight gets a priority score based on volume, recency, sentiment, and revenue impact. Know exactly what to tackle first — no gut feeling required.
Every insight shows the raw quotes that formed it. Click through to the exact Intercom ticket, NPS response, or G2 review. No black-box AI — full transparency.
Watch themes grow or shrink over time. See if a fix you shipped actually moved the needle. Connect feedback changes to product changes —因果关系一目了然。
Tag insights to product areas and track how customer demand maps to your roadmap. See where feedback gaps exist — places your users want something but you haven't built it yet.
Every morning: the top 5 insights from the last 24 hours, ranked and ready. No inbox diving. No Monday morning surprises. Just one clear view of what's happening in your product.
Every insight shows the evidence behind it. You should never have to trust a black box — see exactly which tickets, surveys, and reviews built each recommendation.
We don't show you everything. We show you what matters. Volume, urgency, sentiment — weighted intelligently so the most important feedback surfaces first.
Connected sources are read, not owned. Prism never stores your raw customer data. Everything stays in your ecosystem, processed in motion.
Prism turns the noise of scattered customer channels into one clear view. You stop drowning and start building what matters. Every day, the AI does the triage so you can do the work.
Stop reading feedback. Start acting on insight.